We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please download our complaint form (PDF) and bring it in or post it back to the Practice Manager, or email it to [email protected]
We will acknowledge your complaint within 2 working days and aim to have fully investigated within 30 working days of the date it was received.
If you wish to complain on behalf of someone else
Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note or our Complaints Form signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.
We hope that if you have a problem, you will use our Practice Complaints Procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our Practice.
If you would rather not deal with the Practice, or are unsatisfied with our response you can explore the following avenues with your complaint:
Healthwatch West Sussex
Healthwatch West Sussex is an Independent Health Complaints Advocacy Service (IHCAS)
Telephone: 0300 012 0122
Email: [email protected]
Write to: Healthwatch West Sussex, The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW
The Health Services Ombudsman
If you remain unhappy after local resolution and independent review then you can complain to the Health Service Ombudsman. The ombudsman is completely independent of the NHS and Government.Tel: 0345 015 4033
e-mail: [email protected]
Write to: Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP