Dolphins Practice

01444 414767

Lines open 8.00am – 6.30pm

Appointments

Before you book a GP appointment

Ask yourself – Can I?

  1. self-care
  2. use NHS or similar reputable websites or resources
  3. seek advice/treatment via a pharmacist

Appointments

We run all our surgeries by an appointment-only system. Appointments can be booked by telephoning the surgery, visiting the surgery in person or online using Systmonline

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

You need to register to use our online appointment booking service and this is best done in person at the surgery. Please speak to one of our receptionists.

Appointments with a Doctor

Appointments with a doctor may be booked up to four weeks in advance. If patients call on the day they will be offered a telephone consultation with a doctor. The doctor will ring back during the morning and if they feel the patient needs to be seen an appointment will be organised. The receptionists have been requested to ask for details of the problem to assist the GP with the consultation.

Telephone consultations

The doctor will call you back on the telephone number which you give when you book. Do remember that just like a face to face consultation, the doctor may occasionally be running a little late so you may need to wait by the phone. If you are booking using your internet account please write ‘Telephone’ and your number in the space provided.

Home visits

If possible please try to telephone reception before 10.00am if you require a home visit. A doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. House visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.

Cancelling & rescheduling appointments

If you cannot attend your given appointment please call 01444 414767 to cancel or reschedule. Please think of others when you can no longer attend or need to reschedule an appointment.