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Booking and cancelling appointmentsPractice Information - Appointments & Visits

New appointment system trial

With effect from Monday 2nd July 2018 the Dolphins Practice will be trialling a new appointment system. Find out more in this document

'Nosey' patient advisors

The patient advisors are members of the practice team and it has been agreed they should ask patients “why they need to be seen”. Patient Advisors are trained to ask certain questions in order to ensure that you receive the best care possible. Find out more by reading this document

To book an appointment

  • Telephone the Practice on Monday to Friday from 8.00am to 12.30pm and from 1.30pm to 6.30pm on 01444 414767
  • Visit the reception desk  (7.30am to 6.30pm Monday, Tuesday, Wednesday and Friday. 8.00am to 6.30pm on Thursdays)
  • Book online with a doctor by using your System Online account (Ask for details if you do not have this facility)

Appointments with a Doctor

Appointments with a doctor may be booked up to four weeks in advance. If patients call on the day they will be offered a telephone consultation with a doctor. The doctor will ring back during the morning and if they feel the patient needs to be seen an appointment will be organised. The receptionists have been requested to ask for details of the problem to assist the GP with the consultation.

Telephone consultations

The doctor will call you back on the telephone number which you give when you book.  Do remember that just like a face to face consultation, the doctor may occasionally be running a little late so you may need to wait by the phone.  If you are booking using your internet account please write 'Telephone' and your number in the space provided.  



GP appointments are ten minute duration.  We ask that you observe the "One appointment, one problem" ethos.  We strive to deal with each medical problem to the highest standard and this proves impossible if we are asked to deal with a number of problems in one appointment.

Please also note that your appointment is for YOU only.  Please do not ask the doctor to deal with the problems of a child or other relative in the same appointment slot.  Please make a separate appointment for your child/relative if they need to be seen as well. 

 Appointments with a Nurse

Appointments with a nurse, health care assistant or Phlebotomist may be booked up to four weeks in advance. Online booking of nurse appointments is not available due to the fact that our receptionists will need to check which nurse is qualified to help you,  how long the appointment needs to be and whether a blood test is needed in advance. 

Blood test appointments

Blood test appointments may be booked up to four weeks in advance in person or by telephone. Blood tests must be authorised by a clinician.

Home visits

If possible please try to telephone reception before 10am if you require a home visit.
A doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.

Touch screen booking-in

When you arrive for an appointment you do not need to queue,  just check yourself in using the Touch Screen at our front desk. Please follow the on-screen instructions carefully. The system may sometimes direct you to a receptionist to avoid an error or if you are late.

Out of hours service

If you need urgent medical advice or treatment when the Practice is closed, please telephone NHS 111 who now provide the Out of Hours Service, by dialing 111. You will speak to a specially trained call handler who will ask you various questions - i.e. your name, address, registered GP, a contact telephone number and the reason for your call. It is useful to have a pen and paper handy to make notes regarding the information you will be given. 

The 111 service will assess your symptoms and if required refer you to the local on call duty doctor. The duty doctor will be on call for several surgeries and you will usually be asked to attend an emergency clinic so that the doctor can examine you.

Cancelling & rescheduling appointments

If you cannot attend your given appointment please call 01444 414767 to cancel or reschedule. On average 60 people a month fail to turn up for their appointments without informing us.

These slots could be put to good use and offered to another patient, allowing the doctors and nurses to reduce any backlog of patients and reduce waiting times. Please think of others when you can no longer attend or need to reschedule an appointment.