Practice Information - Appointments & Visits

To book an appointment

• Telephone the Practice on Monday to Friday from 8.00am to 1.15pm and from 1.45pm to 6.30pm on 01444 414767
• Visit the reception desk on Monday to Friday from 8.00am to 6.30pm  (7.30am on Monday, Tuesday and Fridays)
• Book online with a doctor by using your EMIS Access internet account (Ask for details, if you do not have this facility)

Appointments with a Doctor

Appointments with a doctor may be booked up to four weeks in advance.  Appointments are available from 7:30am to 6.30pm  on a Monday, Tuesday and Friday and from 8.30am to 6.30pm on a Wednesday and Thursday. You may choose to make any routine appointment with a doctor either a face to face consultation or a telephone consultation.

Telephone consultations

The doctor will call you back on the telephone number which you give when you book.  Do remember that just like a face to face consultation, the doctor may occasionally be running a little late so you may need to wait by the phone.  If you are booking using your internet account please write 'Telephone' and your number in the space provided. 

Appointments with a Nurse

Appointments with a nurse, health care assistant or Phlebotomist may be booked up to four weeks in advance. Online booking of nurse appointments is not available because our receptionists will need to check which nurse is qualified to help you, how long the appointment needs to be and whether a blood test is needed in advance. 

Blood test appointments

Blood test appointments may be booked up to four weeks in advance in person, by telephone. Blood tests must be authorised by a clinician.

Home visits

If possible please try to telephone reception before 10am if you require a home visit.
A doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.

Touch screen booking-in

When you arrive for an appointment you do not need to queue,  just check yourself in using the Touch Screen at our front desk. Please follow the on-screen instructions carefully. The system may sometimes direct you to a receptionist to avoid an error or if you are late.

Out of hours service

If you need urgent medical advice or treatment when the Practice is closed, please telephone Harmoni on 0300 130 13 13. This service is commissioned by West Sussex PCT

NHS Direct

In the case of urgent need when the practice is closed you can call NHS Direct (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the Practice re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency

Cancelling & rescheduling appointments

If you cannot attend your given appointment please call 01444 414767 to cancel or reschedule. On average 60 people a month fail to turn up for their appointments without informing us.

These slots could be put to good use and offered to another patient, allowing the doctors and nurses to reduce any backlog of patients and reduce waiting times. Please think of others when you can no longer attend or need to reschedule an appointment.