Friends and Family Survey.
Your views are important to us - please take our Friends and Family Survey By following this link - https://www.surveymonkey.com/r/57FHQC8. Thank you.
Care Quality Commission (CQC) Report
The job of the CQC is is to check whether hospitals, GP Practices, care homes and care services are meeting essential standards. View our CQC Report carried out in March 2014.
Patient Survey Report 2014 -2015
The results of our 2014 - 2015 Patient Survey are now available to view and download. The survey results have been vey helpful in formulating an action plan to improve our provision of healthcare services to our patients.
Sign up for Online Patient Services
Online access to appointment booking and repeat prescription is available. Registration is simple - Download our internet access application form, then for security we will need you to bring this into the Practice with some proof of ID, before we give you a username and first password. Acceptable ID is a photo driving licence or a passport.
Patient.co.uk, Rightcarerightnow and NHS Choices
Please take a look at the following websites www.patient.co.uk and www.rightcarerightnow-nhs.net which offer extensive help and advice for managing a wide variety of health complaints and illnesses and www.nhs.uk (NHS Choices), which also has many pages of health advice and allows you to search for local healthcare providers.
Changes to the Appointment System
The Dolphins Practice operate a telephone system whereby when patients ring in the morning they will be given a telephone appointment with a doctor. The doctor will ring back during the morning and if they feel the patient needs to be seen they will be given an appointment.
Out of Hours Service replaced by NHS 111
The Out of Hours telephone service in the area is now being run by the NHS 111 service. Dial 111 when the practice is closed after 6.30pm on weekdays and all day at weekends. Calls are free from landlines & mobile phones. The service aims to make it easier for people to access healthcare services when they need medical help fast, but it's not a life-threatening situation.
NHS 111 has also replaced the NHS Direct service for telephone advice 24 hours a day.